Description

Location: Toronto - Bloor Streeet (in-clinic)

Status: Full-time

Schedule: Monday to Friday (7:30 am-3:30 pm)

Create awesome experiences for our customers.

Join our team

TELUS Health is looking for an Administrative Associate to join an amazing multi-disciplinary team in our Toronto-Bloor Centre.

Here's the impact you’ll make and what we’ll accomplish together

Under the direction of the Clinic Manager, the Administrative Associate will be responsible for greeting clients, managing the front desk, and performing a variety of administrative and clerical tasks.

Here’s how

Greet clients and visitors in friendly and professional manner both in person and over the phone
Register patients and provide guidance for completion of all necessary paperwork relating to their medical appointment
Answer phones, client questions and resolve customer complaints, escalating to appropriate party as required
Book appointments accurately in the scheduling system
Prepare patient files for the following day and regularly update patient files and database with medical and administrative information
Process payments by cash/debit/credit; reconcile daily transactions and prepare cash summary report
Invoice clients for services rendered
Prepare all outgoing mail via courier
Work collaboratively and effectively with all team members to provide a welcoming and client focused environment
Perform other general clinic/administrative duties including data entry, filing, faxing, photocopying, printing documents and maintaining tidiness in clinic, administrative areas and the front reception area

Qualifications

Required Knowledge

1-2 years of relevant experience working in a fast paced environment, providing a high degree of customer service
Excellent command of the English language , both verbal and written.
Exhibits a professional image, mature communication style and polished manner with clients
Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
Exhibits strong work ethic and takes ownership to complete a task from start to finish
Demonstrates flexibility and the ability to work effectively in a team environment
Demonstrates effective organizational, multitasking and problem solving abilities
Exposure to patient databases and/or scheduling software would be ideal

Who is TELUS Health Care Centres

We are a national network of renowned medical professionals dedicated to identifying health risks, inspiring positive lifestyle choices and improving patient outcomes. We have one of the largest networks of Care Centres in Canada.

Our commitment: Better healthcare options for everyone. We are leveraging the power of technology to provide Canadians with better health outcomes. Connecting health teams, streamlining workflows, and empowering patients to manage their health are just some of the ways our digital solutions promote collaboration and efficiency.
We are looking for enthusiastic, customer service minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Accessibility

THCC is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. Please let the recruitment team know of any accommodation requirement at the beginning of the process.
Please note that we are exclusively recruiting people who can work legally in Canada.

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Administrative Associate-Clinic