About Us:
Curefit Healthcare Pvt Ltd, founded in 2016, is India’s largest fitness company and wellness platform. Cult, from the house of
Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The company’s vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.
Job Summary:
We are seeking a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be
responsible for delivering exceptional service to our customers by handling inquiries, resolving issues, and ensuring overall customer
satisfaction through various communication channels such as phone, email, and chat.
Key Responsibilities:
● Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.
● Resolve 9-10 customer tickets per hour
● To understand the product features for better problem solving.
● To keep records of customer interactions, transactions, comments, complaints.
● Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.
● To ensure customer satisfaction and provide an empathetic experience to every user.
● To own every interaction with the customer and ensure every customer is a happy customer
● Reporting all product and service-related issue/trends to the respective support staff
Qualifications and Skills:
● Graduation is mandatory
● 1+ years of experience in customer service function (e-com / hospitality industry
preferred)
● Good comprehension skills -- ability to clearly understand and relate to the issues customers raise
● Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
● Effective problem solving skills
